Compensation may be available where a landlord has failed to carry out repairs within a reasonable time and you have suffered as a result. This could include compensation for inconvenience, distress, loss of use of part of your home, damage to belongings, extra expenses or health problems linked to the condition of the property.

For example, tenants may be able to claim where carpets, furniture, clothing or personal items have been damaged by leaks, damp, mould or sewage. Medical evidence may also be relevant where poor housing conditions have affected your health.