A clinic ignoring your complaint does not automatically prevent you from bringing a claim.

It may be possible to send formal correspondence, request treatment records, ask for insurance details and take further steps if the clinic continues not to engage.

However, it is important to keep records of all contact. This may include emails, letters, messages, call notes, complaint forms and any response received.

Havard Law Solicitors can deal with the clinic or its representatives on your behalf and advise on the next steps.