An apology or acknowledgement that something went wrong can be important, but it is not always the same as a legal admission of negligence.

A healthcare provider may apologise, investigate a complaint or accept that aspects of care could have been better without formally accepting legal responsibility for the harm caused.

Even where an admission has been made, it may still be necessary to investigate the extent of the injury, the effect on your life and the value of the claim.

Havard Law Solicitors can review any apology, complaint response or admission and explain what it may mean for your case.